Terms of service

Agreement

By accessing sentientwebsite.com, using the live automated assistant, scheduling a demo, or using our services, you agree to these Terms. If you use SentientWeb for a company, you represent that you have authority to bind that company. SentientWeb is operated by Robanka Inc., 505 Burrard Street, Vancouver, BC V7X 1M5, Canada. If you do not agree, do not use the site or services.

Opening or using the live assistant also constitutes your agreement to the Privacy Policy for processing of assistant inputs (text, page context, transcripts, and—if you enable voice—microphone audio while the session is active), and confirms that you are at least 18. Prefer not to use the assistant? Leave it closed and use Privacy choices in the footer to reject optional tools.

Services and separate agreements

SentientWeb provides Interactive AI Walkthrough software, implementation services, and a live automated assistant experience. Setup, prepaid credit purchases, managed services, usage limits, service levels, data processing terms, and commercial commitments require a signed order form, invoice, payment authorization, or written agreement. If a separate agreement conflicts with these Terms, that agreement controls for the covered services.

Automated assistant disclosure

The live assistant is automated. Google supplies the AI technology (Gemini Live); Robanka Inc. operates this site and the assistant experience. Its responses can be incomplete, inaccurate, or outdated. Do not rely on assistant output as legal, medical, financial, tax, safety, or other professional advice. Confirm important information with a qualified person.

If you choose voice mode, your microphone audio is captured and processed while the feature is active so the assistant can respond. You are responsible for ensuring that people near your device know before you transmit their voice or personal information.Assistant session data is stored on SentientWeb systems. Transcripts and any contact details you share with the assistant are stored in the SentientWeb platform database (PostgreSQL hosted by Render in the United States), as described in our Privacy Policy. Microphone audio is processed in real time and is not recorded or retained by SentientWeb. Business information you submit through forms is retained in HubSpot under its settings. Any persistence on Google systems follows Google Gemini Apps / Gemini Live terms, including Google activity durations such as eighteen months depending on settings, Gemini Live recordings not being used to improve Google services by default depending on controls, and similar updates in their help documentation.

Eligibility and minors

You must be at least 18 years old and legally able to enter these Terms. The site and assistant are not directed to children or teens under 18. You may not use the services if law or platform terms prohibit your use.

Acceptable use

You agree not to:

• Violate law, privacy rights, intellectual property rights, or platform rules.
• Record or submit another person’s voice, image, or data without required notice or consent.
• Submit sensitive personal data, payment card data, secrets, or children’s data unless requested through a secure workflow.
• Use SentientWeb for unlawful surveillance, biometric identification, deception, deepfakes, harassment, or discriminatory decisions.
• Reverse engineer, scrape, overload, bypass safeguards, or interfere with the site, assistant, or underlying models.
• Use outputs to make high-impact eligibility, employment, credit, housing, insurance, legal, medical, or similar decisions without lawful human review.

Your content and permissions

You retain rights to content you submit. You grant SentientWeb and its providers a limited license to process that content to operate, secure, support, and improve the services as described in our Privacy Policy and any applicable data processing terms. You represent that you have all rights and notices needed to submit the content.

Intellectual property

SentientWeb and its licensors own the website, software, workflows, branding, designs, documentation, and related technology. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the site and any services we make available to you for their intended purposes.

Payments, cancellations, and refunds

The website does not currently offer public card-first checkout for business plans. SentientWeb requires a minimum purchase of $1,000 USD in prepaid credits each month. Each qualified lead uses $50 USD in credits. Unused credits at the end of a billing period carry over for 30 days, then expire; later purchases do not extend that expiry. Additional credits must be purchased separately. There are no automatic top-ups or usage overages. Setup and optional services are separate. The standard service has no annual commitment; future monthly purchases may be cancelled with at least 30 days’ notice before the next purchase date, as detailed in the Billing Terms. Any separately negotiated agreement applies only as expressly stated in that agreement. EU, UK, Canadian, Australian, New Zealand, and U.S. consumer rights that cannot legally be waived remain unaffected.

User content and copyright notices

If future services host user-posted content, we may remove allegedly infringing material and terminate repeat infringers where required. Copyright concerns can be sent to songday@sentientwebsite.com. Include the work, the allegedly infringing material, your contact information, and a statement that your notice is accurate and authorized.

Disclaimers

The site, assistant, and services are provided “as is” and “as available.” To the fullest extent permitted by law, SentientWeb disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and that outputs will meet your requirements. We do not guarantee revenue results.

Limitation of liability

To the maximum extent permitted by law, SentientWeb and its suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, goodwill, data, or business opportunities. Our aggregate liability for claims relating to the site or services is limited to the greater of amounts you paid us for the relevant services in the twelve months before the claim or one hundred U.S. dollars, unless a separate agreement states otherwise.

Governing law

These Terms are governed by Delaware law, excluding conflict-of-law rules, unless a separate agreement states otherwise or mandatory consumer law requires another forum or governing law. Courts in Delaware have exclusive venue for permitted disputes, subject to mandatory rights in your country, province, state, or territory.

Related policies

These Terms incorporate our Privacy Policy, Cookie Policy, our Billing Terms, and any written service terms we provide for paid services.