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Everything else starts when the buyer makes contact. We start before it.
A form waits to be filled in. A scheduler waits to be booked. Podium and Birdeye wait for a call, a text, or a message. Each of those is good at its job, and each one begins at the same moment — after the buyer has decided to reach out. In a consultative sale most of the loss happens before that, on the page, in silence. Named comparisons are on the alternatives pages; this is the short version.
| Capability | Form | Podium / Birdeye | Intercom (Fin) | SentientWeb |
|---|---|---|---|---|
| Starts working when… | It is submitted | A call or text arrives | The panel is opened | A page is opened |
| Works on a visitor who never makes contact | No | No | No | Yes |
| Answers from approved knowledge | No | Yes | Yes | Yes |
| Changes the page around the buyer | No | No | No | Yes |
| Remembers a returning buyer | No | By phone number | By contact record | Website + Instagram |
| Confirmation gate before a booking action | N/A | Not described | Not described | Yes |
| Built for | Anything | Local service businesses | Software support | Consultative sales, $5,000+ customers |
The managed service is $1,000/month with 20 qualified leads included. If a buyer gets their answer and purchases without needing your team, that one is free. See what it costs.
Named, one-to-one comparisons — including where each alternative is the better buy — are on the alternatives pages.