Billing, refunds, and withdrawal

Current purchase flow

SentientWeb’s website currently schedules demos and access discussions. It does not process payments on sentientwebsite.com or offer public card-first checkout for business plans. The business map setup and the managed SentientWeb service are sold through an order form, invoice, payment authorization, or written agreement that states the price, taxes, renewal terms, usage limits, cancellation terms, and any service-specific refund terms before you buy.

Payment terms

Unless a written agreement says otherwise, fees are due as stated on the invoice, order form, checkout page, or written agreement and are exclusive of taxes. The business map setup is invoiced once at the start of the engagement. The managed SentientWeb service requires a minimum purchase of $1,000 USD in prepaid credits at the start of each monthly billing period. Each qualified lead uses $50 USD in credits. Additional credits require a separate purchase; there are no automatic usage overages or automatic top-ups. For business plans, ACH debit via Stripe is the preferred automated payment method and the only automated Stripe rail. Credit card payment is processed only through Authorize.Net (sales-assisted), not through Stripe. SentientWeb does not store full card or bank account numbers on SentientWeb systems.

Prepaid credits and carryover

Start with a minimum purchase of $1,000 USD in prepaid credits each month. Each qualified lead uses $50 USD in credits. Unused credits carry over for 30 days; additional credits are purchased separately.

Unused credits at the end of a monthly billing period carry over for 30 days, then expire. A new purchase does not extend that expiry. The $1,000 USD monthly minimum still applies when you have carryover credits.

Purchase additional credits separately before further chargeable usage. Credits are not topped up automatically, and usage beyond your available balance is not billed as an automatic overage.

Credits cover qualified lead handoffs. Setup, optional Paid Scale management, ad spend, and agreed third-party costs are separate. Your order form states the qualification criteria and the record used to review deductions.

Managed service cancellation (30-day notice)

The managed SentientWeb service runs month to month through prepaid credit purchases. Customer may cancel future monthly purchases with at least thirty (30) days' notice before the next scheduled monthly charge date, using the method stated in the order form or by emailing us. If notice is given inside that window, one additional monthly credit purchase remains due and service continues through the resulting effective cancel date. Credit expiry continues to apply under the carryover terms. One-time setup fees are not affected by service cancellation once work has begun.

Payment processors

Stripe is used only for ACH / US bank debit collection. Authorize.Net is used only for card payments. Cards are not accepted on Stripe Checkout, invoices, or subscriptions.

ACH debit authorization

If Customer pays by ACH debit, Customer authorizes SentientWeb or its payment processor to debit the designated bank account according to the payment schedule stated in the order form, invoice, or authorization flow. If an ACH debit is returned or rejected, Customer must provide an alternative valid payment method or pay the overdue amount within the stated cure period. Returned payments do not cancel the agreement or reduce any outstanding balance.

Refunds and cancellations

Refund and cancellation rights depend on the product, customer type, location, and written agreement. Unless mandatory law or a written agreement provides otherwise:

• Business map setup, implementation, and professional service fees are non-refundable once work begins.
• Monthly credit purchases for the current period are non-refundable once that period starts, subject to mandatory law or your written agreement. Unused credits remain subject to the stated carryover and expiry terms.
• You may cancel future monthly renewals with at least thirty (30) days' notice using the method stated in your order form or by emailing us.
• Third-party channel costs (for example iMessage, voice, email, or video vendors) are passed through at cost and are non-refundable once incurred.
• Nothing in this policy limits non-waivable consumer guarantees or statutory cancellation rights.

EU, UK, and consumer withdrawal rights

If you are a consumer in the EU, UK, or another jurisdiction with mandatory withdrawal rights, you may have a statutory cooling-off period for certain online purchases. If you request immediate digital access or services during that period, you may be asked for express consent and acknowledgement that statutory withdrawal rights may be lost or reduced once performance begins, to the extent allowed by law.

Billing contact

Billing, cancellation, and refund questions: songday@sentientwebsite.com.