Billing, refunds, and withdrawal

Current purchase flow

SentientWeb’s website currently schedules demos and access discussions. It does not offer public card-first checkout for business plans on sentientwebsite.com. Paid pilots and annual agreements are sold through an order form, invoice, payment authorization, or written agreement that states the price, taxes, renewal terms, usage limits, cancellation terms, and any service-specific refund terms before you buy.

Payment terms

Unless a written agreement says otherwise, fees are due as stated on the invoice, order form, checkout page, or written agreement and are exclusive of taxes. For business plans, ACH debit, bank transfer, or wire transfer are the preferred payment methods. Approved annual agreements may be paid upfront or in monthly ACH installments. Monthly installment billing does not create a month-to-month subscription or reduce the customer’s obligation for the full annual contract value unless the applicable order form expressly says otherwise. Credit card payment may be available by request or as a backup payment method. SentientWeb may use Stripe, Authorize.net, or another payment processor and does not store full card or bank account numbers on SentientWeb systems.

ACH debit authorization

If Customer pays by ACH debit, Customer authorizes SentientWeb or its payment processor to debit the designated bank account according to the payment schedule stated in the order form, invoice, or authorization flow. If an ACH debit is returned or rejected, Customer must provide an alternative valid payment method or pay the overdue amount within the stated cure period. Returned payments do not cancel the agreement or reduce any outstanding balance.

Refunds and cancellations

Refund and cancellation rights depend on the product, customer type, location, and written agreement. Unless mandatory law or a written agreement provides otherwise:

• Setup, implementation, and professional service fees are non-refundable once work begins.
• Paid pilot fees are invoiced upfront and non-refundable once work begins.
• Annual agreement fees remain due according to the invoice, order form, or payment schedule.
• Monthly ACH installments are a payment schedule and do not create a month-to-month subscription.
• You may cancel future renewals using the method stated in your order form or by emailing us.
• Nothing in this policy limits non-waivable consumer guarantees or statutory cancellation rights.

EU, UK, and consumer withdrawal rights

If you are a consumer in the EU, UK, or another jurisdiction with mandatory withdrawal rights, you may have a statutory cooling-off period for certain online purchases. If you request immediate digital access or services during that period, you may be asked for express consent and acknowledgement that statutory withdrawal rights may be lost or reduced once performance begins, to the extent allowed by law.

Billing contact

Billing, cancellation, and refund questions: songday@sentientwebsite.com.